stasiunplay Platform Privacy Notice

This notice describes what data we collect when you use stasiunplay, how we process and protect that data, and what rights you have over your information. We operate stasiunplay as an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. Our data handling practices comply with applicable privacy and data-protection regulations in the regions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

When you open a stasiunplay account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer from e-wallet, mobile banking, local payment, and online payment, or interact with our slot games and sportsbook, we collect and store certain information. We use this data to verify your identity, process payments, detect fraud, and comply with legal obligations. We undertake to keep your data secure and to share it only with third parties who help us deliver stasiunplay services.

You have the right to request access to your data, correct inaccurate information, and request deletion where permitted by law. Our support team can assist with these requests during business hours via the contact details at the end of this notice.

What Data We Collect and How We Use It

We collect identity information (name, date of birth, email, phone number, residential address) during account setup and KYC verification. We collect payment details when you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers. We also collect documents such as your ID card, passport, driver's licence, and proof of address to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations.

We collect behavioural data when you use stasiunplay: which slot games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), which tournaments you enter, your bet history, your sportsbook activity, and your account balance. We use this data to deliver your account, process your bets and payouts, detect suspicious activity, and improve stasiunplay services. We also use anonymised behavioural data to understand player preferences and optimise game selection and tournament scheduling.

We collect technical data automatically: your IP address, device type, operating system, browser, session duration, and pages visited. We use this data to troubleshoot technical issues, prevent abuse, and ensure stasiunplay platform security.

Third-Party Data Processors

We share your payment data with payment processors and your banks (mobile banking, local payment, online payment, e-wallet) to execute deposits and withdrawals. We share identity data with KYC verification service providers to comply with AML regulations. We may share anonymised gameplay data with our game providers to help them understand game performance. All third parties are bound by confidentiality agreements and must handle your data securely.

KYC

Know Your Customer verification: the process of confirming your identity using official documents.

AML

Anti-Money Laundering: regulatory controls to prevent illegal financial activity.

TLS

Transport Layer Security: the encryption standard we use to protect data in transit between your device and our servers.

Your Rights and Our Commitments

We retain your data only as long as necessary to provide stasiunplay services and comply with legal obligations. If you close your account, we retain your transaction history and KYC documents for seven years to comply with financial regulation. After that period, we securely delete personal data unless legal requirement mandates retention.

You have the right to request a copy of your personal data, ask us to correct errors, and request deletion where applicable law permits. You can also object to certain uses of your data. Submit these requests via our support team, and we will respond within 14 business days.

Cookies and Tracking

We use cookies to authenticate your session, remember your preferences, and measure site usage. You can manage cookie settings in your browser settings. Note that disabling essential cookies may prevent stasiunplay from functioning properly.

Contact our data protection team at [email protected] with any questions about this notice, requests to access or delete your data, or concerns about how we handle your information. Our support team operates during business hours (Monday to Friday, 9 a.m. to 6 p.m. Central Indonesian Time) and provides response within two business days.